Agenda
30
10:00 AM
- 1:55 PM
March 2020 / March 2022 - It's a Whole New Marketplace World
Leading Ecommerce podcast host, Chloe Thomas, will guide us through the significant changes to the online marketplace sector as a result of the pandemic and provide an overview of the current trends.
Leading Ecommerce podcast host, Chloe Thomas, will guide us through the significant changes to the online marketplace sector as a result of the pandemic and provide an overview of the current trends.
10:25 AM
- 11:10 AM
Panel | Marketplaces and High Streets: A Two-Way Flourishing Opportunity
As a result of the pandemic, the High Street has had to expedite its plans to operate successfully in conjunction with online marketplaces. Hear how this is being achieved from Andrew Goodacre, the CEO of Bira, the leading trade association for independent retailers in the UK, Darren Townsend, Co-Founder of Locally UK and representing the specialist marketplace, Neartoo, and independent retailer, Hellen Stirling Barker from Small Stuff.
As a result of the pandemic, the High Street has had to expedite its plans to operate successfully in conjunction with online marketplaces. Hear how this is being achieved from Andrew Goodacre, the CEO of Bira, the leading trade association for independent retailers in the UK, Darren Townsend, Co-Founder of Locally UK and representing the specialist marketplace, Neartoo, and independent retailer, Hellen Stirling Barker from Small Stuff.
10:50 AM
- 11:35 AM
Panel | Taking the Consumer Experience to the Next Level
This panel will address the consumer experience from different angles. We will hear valuable insights from Paul Simms, VP of payment provider, Adyen, Mike Adams, CEO of Purple, pioneers in the accessibility sector and Rebecca Griffiths CEO of Primis.
This panel will address the consumer experience from different angles. We will hear valuable insights from Paul Simms, VP of payment provider, Adyen, Mike Adams, CEO of Purple, pioneers in the accessibility sector and Rebecca Griffiths CEO of Primis.
11:15 AM
- 11:35 AM
Innovations in the Global Marketplace - eBay 2022
eBay’s Murray Lambell, the General Manager, will bring us up to date with the recent innovations and developments introduced by eBay to its platform.
eBay’s Murray Lambell, the General Manager, will bring us up to date with the recent innovations and developments introduced by eBay to its platform.
Virtual Meeting Area
11:40 AM
- 12:00 PM
Bring More of Your Money Home when Selling across Borders
In planning to expand international sales, the importance of planning your currency exchange can be forgotten. Leading currency exchange providers, OFX, will guide you through the key steps for ensuring that you maximise your revenue through the management of your FX.
In planning to expand international sales, the importance of planning your currency exchange can be forgotten. Leading currency exchange providers, OFX, will guide you through the key steps for ensuring that you maximise your revenue through the management of your FX.
11:40 AM
- 12:05 PM
Forbidden Commerce - China 2022
Has the pandemic changed the prospects of selling successfully into China? What are the risks? Josh Gardner, the CEO of Kung Fu Data, leading service provider for the sector in China, will guide us through the current landscape.
Has the pandemic changed the prospects of selling successfully into China? What are the risks? Josh Gardner, the CEO of Kung Fu Data, leading service provider for the sector in China, will guide us through the current landscape.
12:05 PM
- 12:25 PM
As Your Business Grows, the Complexity Doesn’t Have to - A Seamless Approach to Selling Globally

GS1 standards are more than just the black and white lines you see on your products. They allow you to seamlessly trade across multiple territories and channels, all by using a standard, interoperable approach to sharing data. This means, as your business grows, the complexity doesn’t have to.

And, as consumers demand more information about your products, on everything from nutritional value to recyclability of the packaging to the product’s carbon footprint, GS1 standards enable greater transparency that allow you to exceed customer expectations.

GS1 standards are more than just the black and white lines you see on your products. They allow you to seamlessly trade across multiple territories and channels, all by using a standard, interoperable approach to sharing data. This means, as your business grows, the complexity doesn’t have to.

And, as consumers demand more information about your products, on everything from nutritional value to recyclability of the packaging to the product’s carbon footprint, GS1 standards enable greater transparency that allow you to exceed customer expectations.

12:10 PM
- 12:55 PM
Panel | B2B Marketplaces: A Solution for International Growth
This panel explores how wholesale marketplaces provide an attractive route to market that can help UK brands grow internationally. Hosted by DIT’s Digital Exporting Programme, we will be joined by Faire, the B2B marketplace platform that connects independent retailers with brand owners to buy and sell online. We will also be joined by a Faire seller to share their experience of working with Faire and how it has enabled them to grow their wholesale business in Europe and/or North America. 
This panel explores how wholesale marketplaces provide an attractive route to market that can help UK brands grow internationally. Hosted by DIT’s Digital Exporting Programme, we will be joined by Faire, the B2B marketplace platform that connects independent retailers with brand owners to buy and sell online. We will also be joined by a Faire seller to share their experience of working with Faire and how it has enabled them to grow their wholesale business in Europe and/or North America. 
12:30 PM
- 1:00 PM
Fireside chat with Dexi: Unlock the Power of DaaS and Limitless Data
DaaS (Data as a Service) is revolutionising the way marketplaces and brands measure, benchmark and optimise their business performance. Previously building your own data strategy and dashboarding eco-system was the prerogative of elite technology firms, now Dexi unlocks the potential of 'limitless data' to everybody without the need to 'buy in more SaaS tools'. 
This fireside chat looks at the latest trends and considerations for marketplace and eCommerce data. How to increase automation and efficiency across the business and leverage 'limitless data' to scale exponentially. 
DaaS (Data as a Service) is revolutionising the way marketplaces and brands measure, benchmark and optimise their business performance. Previously building your own data strategy and dashboarding eco-system was the prerogative of elite technology firms, now Dexi unlocks the potential of 'limitless data' to everybody without the need to 'buy in more SaaS tools'. 
This fireside chat looks at the latest trends and considerations for marketplace and eCommerce data. How to increase automation and efficiency across the business and leverage 'limitless data' to scale exponentially. 
2:00 PM
- 2:20 PM
The Growth of the Marketplace and Platform Economy with Fruugo and Adyen
Explore how accelerated retailer adoption of marketplaces and platforms presents new challenges as businesses endeavour to adapt and meet the changing needs of their customers. Hear how Fruugo and Adyen have approached the last two years, their successes and challenges and what they believe the next 5 years hold for marketplaces and platforms alike.
Explore how accelerated retailer adoption of marketplaces and platforms presents new challenges as businesses endeavour to adapt and meet the changing needs of their customers. Hear how Fruugo and Adyen have approached the last two years, their successes and challenges and what they believe the next 5 years hold for marketplaces and platforms alike.
2:25 PM
- 2:45 PM
Surfing the Wave of Returns in the Post-Pandemic World
Increased sales mean increased returns – how has the returns industry sector addressed the issue? Al Gerrie, CEO of ZigZag Global and leading expert in international delivery and returns, will guide us through the issues.
Increased sales mean increased returns – how has the returns industry sector addressed the issue? Al Gerrie, CEO of ZigZag Global and leading expert in international delivery and returns, will guide us through the issues.
2:25 PM
- 2:45 PM
The Evolution of the Marketplace: Towards International Inclusiveness Through Fulfillment
Romain Roy, Head of B2B Sales and Partnership, will answer your questions about Rakuten's unique ecosystem and its brand new logistics service: the Rakuten Fulfillment Network.
Romain Roy, Head of B2B Sales and Partnership, will answer your questions about Rakuten's unique ecosystem and its brand new logistics service: the Rakuten Fulfillment Network.
2:50 PM
- 3:10 PM
Enabling a Seamless Online Payment Experience for Your Consumers
Isavella Frangou, the VP of Sales and Marketing at payabl, is a specialist in online payments and fintech and has worked closely with ecommerce merchants. During this session she will explore the processes behind, and the value of, seamless online payments.
Isavella Frangou, the VP of Sales and Marketing at payabl, is a specialist in online payments and fintech and has worked closely with ecommerce merchants. During this session she will explore the processes behind, and the value of, seamless online payments.
2:50 PM
- 4:10 PM
Keynote | Building for Scale
In this fast changing world of multichannel retail, there are more and more opportunities for merchants to grow. New selling channels, more countries. The world is your oyster.
But where do you place your bets, and how do you ensure your business can cope when things really take off?
Mike will walk you through how to build a business that will scale, powering your growth, and delighting both your customers and staff.
In this fast changing world of multichannel retail, there are more and more opportunities for merchants to grow. New selling channels, more countries. The world is your oyster.
But where do you place your bets, and how do you ensure your business can cope when things really take off?
Mike will walk you through how to build a business that will scale, powering your growth, and delighting both your customers and staff.
2:50 PM
- 3:35 PM
Workshop | Discovering eBay Fulfilment
Join this session to learn more about eBay fulfilment, a programme that helps sellers tackle real business issues and that is designed to help sellers scale their business. During the session the eBay team will talk about eBay policies, insights into the UK ‘logistics network’ and exactly how fulfilment can be impactful.
Will French, eBay senior manager who is leading the session explains ‘’ ‘’fulfilment’’ is a fundamental part of any sellers business – getting it right can drive customer loyalty and give sellers the time and headspace to source new products to keep growing. Our programme helps sellers scale, protect their bottom line and even open up new markets’ 
Join this session to learn more about eBay fulfilment, a programme that helps sellers tackle real business issues and that is designed to help sellers scale their business. During the session the eBay team will talk about eBay policies, insights into the UK ‘logistics network’ and exactly how fulfilment can be impactful.
Will French, eBay senior manager who is leading the session explains ‘’ ‘’fulfilment’’ is a fundamental part of any sellers business – getting it right can drive customer loyalty and give sellers the time and headspace to source new products to keep growing. Our programme helps sellers scale, protect their bottom line and even open up new markets’ 
3:15 PM
- 4:00 PM
Panel | A More Sustainable Business Strategy (1): Supporting the Green Economy
The topic that is on everyone’s mind – how can we operate in a way that is more sustainable? This panel will explore the issue and provide insights as to how we can, as an industry, achieve sustainability.
The topic that is on everyone’s mind – how can we operate in a way that is more sustainable? This panel will explore the issue and provide insights as to how we can, as an industry, achieve sustainability.
4:00 PM
- 4:15 PM
'Green Delivery' and How it Affects the Consumer Experience | Interview with ShipStation
4:00 PM
- 4:15 PM
Current Consumer Trends within Marketplaces | Interview with eBay
4:00 PM
- 4:15 PM
Finding Success Focussing on 'Mobile First' - Interview with Dexi
4:00 PM
- 4:15 PM
How Instagram and Sustainability Can Propel Your Business - Interview with GS1 UK
4:00 PM
- 4:15 PM
Interview with ZigZag Global
4:00 PM
- 4:15 PM
The Innovations and Consumer Trends in E-Commerce Payments | Interview with payabl.
4:00 PM
- 4:15 PM
The Opportunities and Challenges of Cross Border Trade | Interview with OFX
4:00 PM
- 4:15 PM
Why You Should Enter the French Marketplace | Interview with Rakuten France
31
9:00 AM
- 10:00 AM
Panel | How to Effectively List and Optimise Your Products Online

We shed light on how to list effectively and optimise successfully during this panel session with GS1 UK.

We shed light on how to list effectively and optimise successfully during this panel session with GS1 UK.

10:00 AM
- 10:20 AM
Coupang's Guide to Korea's Booming Ecommerce Market
Wired, prosperous and densely populated – it’s no wonder Korea is the world’s 4th largest ecommerce market and its appetite for online shopping shows no signs of waning. If you’re a cross-border seller, Korea and Coupang, the country’s leading ecommerce platform, should be firmly on your list. Since its launch in 2010, Coupang has changed the way Koreans shop online. Now, it is about to change the way you sell by showing you how to leverage Coupang’s massive customer base, support tools and promotional functionalities to ensure your Korean sales journey is a success. 
Wired, prosperous and densely populated – it’s no wonder Korea is the world’s 4th largest ecommerce market and its appetite for online shopping shows no signs of waning. If you’re a cross-border seller, Korea and Coupang, the country’s leading ecommerce platform, should be firmly on your list. Since its launch in 2010, Coupang has changed the way Koreans shop online. Now, it is about to change the way you sell by showing you how to leverage Coupang’s massive customer base, support tools and promotional functionalities to ensure your Korean sales journey is a success. 
10:25 AM
- 11:10 AM
Panel | Fulfilling the Ecommerce Boom
The expansion in marketplace sales has necessitated innovation in the fulfilment world, find out how this is being achieved at this panel session at which you will hear from leading providers of shipping software, Shipstation, Singapore marketplace, Sift and Pick and CEO of Warehow, Pete Harris.
The expansion in marketplace sales has necessitated innovation in the fulfilment world, find out how this is being achieved at this panel session at which you will hear from leading providers of shipping software, Shipstation, Singapore marketplace, Sift and Pick and CEO of Warehow, Pete Harris.
11:00 AM
- 11:45 AM
Panel | A More Sustainable Business Strategy (2): Pre-Loved

Focussing again on sustainability, we explore the Pre-Loved sector with eBay.

Focussing again on sustainability, we explore the Pre-Loved sector with eBay.

11:15 AM
- 11:35 AM
Marketplaces Tomorrow
We will hear from Nick Wilsher from Deloitte about the ways that marketplaces are developing to become better places to do business; what trends are emerging, where is funding going and what technologies might be positioned to disrupt marketplaces.
We will hear from Nick Wilsher from Deloitte about the ways that marketplaces are developing to become better places to do business; what trends are emerging, where is funding going and what technologies might be positioned to disrupt marketplaces.
11:40 AM
- 12:00 PM
Entering the Pan African Ecommerce Market
11:50 AM
- 12:10 PM
From up to Date, to up to Data: Boosting Online Sales by Leveraging Data
Accurate data is at the heart of successful selling on marketplaces This session will provide insight into how to leverage data to assist in increasing your sales.
Accurate data is at the heart of successful selling on marketplaces This session will provide insight into how to leverage data to assist in increasing your sales.
12:05 PM
- 12:25 PM
eBay Q&A on Recent and Upcoming changes

Current, key issues are explored with eBay.

Current, key issues are explored with eBay.

12:15 PM
- 1:00 PM
Panel | A Roadmap to Operational Success in Europe
From tax, to working in multiple currencies, and juggling several marketplaces, there’s a lot to think
about when it comes to expanding your online business in Europe. OFX, AVASK, Channel Engine, and
Allegro come together in this panel to discuss how the right partnerships can help you achieve
success.
From tax, to working in multiple currencies, and juggling several marketplaces, there’s a lot to think
about when it comes to expanding your online business in Europe. OFX, AVASK, Channel Engine, and
Allegro come together in this panel to discuss how the right partnerships can help you achieve
success.
12:30 PM
- 1:00 PM
Tailoring the marketplace opportunity for your own business growth
In this session Emma will start by discussing the marketplace opportunity for retailers today and how retailers can tailor the marketplace business model to their own business and assortment needs in order to meet the evolving needs of their customers- and grow. Join this session if you would like to learn how you can use marketplaces to achieve your business and assortment goals whilst remaining aligned to your brand DNA.
In this session Emma will start by discussing the marketplace opportunity for retailers today and how retailers can tailor the marketplace business model to their own business and assortment needs in order to meet the evolving needs of their customers- and grow. Join this session if you would like to learn how you can use marketplaces to achieve your business and assortment goals whilst remaining aligned to your brand DNA.
2:00 PM
- 2:45 PM
Panel | Catching up with the Consumer Behaviour Shift Post-Pandemic

Leading marketplaces, the UK marketplace Secret Sales, Alan Small

Head of EMEA Business Development & Partnerships at the US marketplace, Wish, and the French marketplace, CDiscount, discuss changes in consumer behaviour with Pete Harris, CEO of Warehow Limited.

Leading marketplaces, the UK marketplace Secret Sales, Alan Small

Head of EMEA Business Development & Partnerships at the US marketplace, Wish, and the French marketplace, CDiscount, discuss changes in consumer behaviour with Pete Harris, CEO of Warehow Limited.

2:00 PM
- 2:25 PM
Shedding Light on the B2B Ecommerce Market with Alibaba.com
2:30 PM
- 10:50 AM
Panel | One-Stop-Shop: The Impact of the Changes to EU VAT Rules for Online Marketplace Sales
IOSS has been a huge challenge for marketplaces and sellers alike – what has its impact been? This panel session will navigate the key issues with Avalara, the leading VAT consultancy for the Ecommerce industry.
IOSS has been a huge challenge for marketplaces and sellers alike – what has its impact been? This panel session will navigate the key issues with Avalara, the leading VAT consultancy for the Ecommerce industry.
2:50 PM
- 3:10 PM
How to Keep Cross Border Trade Switched On
3:05 PM
- 3:50 PM
Panel | The Marketplace Revolution: Increasing Revenue by Leveraging Data-Automation and AI
Today’s consumer is bombarded with images on a daily basis, scrolling nearly 91 meters worth of visual content on their mobile devices.  Increased image consumption and greater reliance on marketplaces for daily shopping trips is changing consumer preferences at an unprecedented speed. We share the secret sauce on how leading brands and marketplaces are leveraging the latest data automation and AI technology to revolutise conversion rates and increase revenues.
Today’s consumer is bombarded with images on a daily basis, scrolling nearly 91 meters worth of visual content on their mobile devices.  Increased image consumption and greater reliance on marketplaces for daily shopping trips is changing consumer preferences at an unprecedented speed. We share the secret sauce on how leading brands and marketplaces are leveraging the latest data automation and AI technology to revolutise conversion rates and increase revenues.
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9:30 AM
- 4:30 PM
Start Selling to Korea with Coupang
Virtual Meeting Area
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